Shipping & Returns

Elas products are made to order. Please allow 7-10 days to make you order and up to 10 days for shipping. If you require your bag sooner please reach out to me and I can prioritise making your order and also offer click and collect.

DOMESTIC SHIPPING

We offer free shipping on all domestic orders over $200.00. Express shipping options are available at checkout. Please email us if you would like to request a signature-required package. 

INTERNATIONAL SHIPPING

We ship internationally. Please provide a phone number for all international orders. Shipping costs are calculated at checkout. Duties and taxes are not included in the shipping cost. Customers are responsible for all duties and taxes. 

WE ARE NOT LIABLE FOR PACKAGES ONCE THEY ARE SHIPPED OUT

RETURNS 

Domestic:

Full-priced orders may be returned within 7 days of the delivery date for a full refund or store credit. To submit a request for a return, email contact.elascrochet@gmail.com. Once the return request is approved, the items must be sent back within 7 days. Returned items are subject to a $10 restocking fee that will be deducted from the refund. The refund will be processed once the items are received in their original condition.

ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.

International:

Full-priced orders may be returned within 7 days of the delivery date for a full refund or store credit. To submit a request for a return, email contact.elascrochet@gmail.com. Once the return request is approved, the items must be sent back within 7 days. (Note)We do not provide international shipping labels, customers are responsible for covering shipping costs.

Returned items are subject to a $10 restocking fee that will be deducted from the refund. The refund will be processed once the items are received in their original condition.

ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.